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How to Claim

For almost 40 years, Sutton Special Risk’s claims team has been dedicated to providing customers with exceptional service. Our in-house claims handling means you have direct contact with our claims staff to ensure fast and efficient processing of your claim. The Sutton claims team provides service in English, French and Spanish and is trained to handle a broad range of claims, including medical, accident & health and property & casualty. We manage claims from around the globe. We are here when you need us and strive to make the claims process as easy and smooth as possible.

Claims forms are available online here.

If you wish to make a new claim or have questions about an existing claim please contact us at:

SSRToll Free 1.800.461.3292
Monday to Friday 8am-5pm EST

To send in your paper claim, American addresses can mail to our Boston address:

1500 District Avenue, 1st Floor
Burlington MA 01803

Submit your claim through our app! Search for Sutton Special Risk in the App Store and download our mobile app.


Sutton Mobile App

Our mobile app is designed to make it easier for clients to communicate with us. The app allows you to submit claim expenses on your mobile device, 24/7, wherever you are. It’s fast and easy - just take a picture of your receipts and securely submit them on the app for our Claims Department to review. The Sutton mobile app can be installed on any Android or Apple device, downloaded through the Google Play Store, the App Store or iTunes. The Sutton mobile app is completely free to download.

If you have questions, please email our Security Officer at

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