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How to Claim

We have updated our claims guide as a result of the COVID-19 global pandemic. Please click here for our updated Claims Guide.

For over 40 years, Sutton Special Risk’s claims team has been dedicated to providing customers with exceptional service. Our in-house claims handling means you have direct contact with our claims staff to ensure fast and efficient processing of your claim. The Sutton claims team provides service in English, French and Spanish and is trained to handle a broad range of claims, including medical, accident & health and property & casualty.

Claims forms are available online here. To submit your claim form, please email or mail it to Sutton Claims. For fast and easy medical claims processing, we recommend submitting your claim through the Sutton app.

If you have questions about an existing claim please contact us at:

SSRToll free (Canada and the U.S.): 1.800.461.3292
Monday to Friday 8am-5pm EST

Submitting Claims on the Sutton Portal

The Sutton portal offers an efficient way to submit claim expenses anytime, from anywhere in the world. Portal users also have quick access to travel & medical assistance, product information and important contact information. Submitting a claim is fast and easy - just answer a few questions, take a picture of your receipts and submit it on the portal for our claims department to review.

PDF IconClick here for a guide to making claims, payment options, a medical claim form and a portal FAQ sheet.
PDF IconSubmitting Your Claim During COVID-19

Log in or sign up for the Sutton app here:

PDF Icon Click here for more information on how to:
  • Access the app
  • Sign up
  • Save the app on your home screen or desktop

If you have questions, please email our App Support Team:

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